Our Policy

Warranty & Return

LIMITED WARRANTY

Every set of RVRN Custom Forged wheels has a lifetime structural warranty. This warranty is held for structural defects as long as the wheels are still owned by the original owner. The warranty is under the discretion of RVRN Wheels. The warranty is limited to the repair or replacement of the wheels. Installation fees and transportation fees are not covered by the warranty. Entire wheels are not eligible for replacement if only accessories are defective. Any relevant accessories that are deemed to be defective will be repaired or replaced.
Structural warranty pertains to the center portion of the wheel (Multi pc.) and the spokes on 1pc. Inners & Outers are not covered under our lifetime structural warranty.  
 
Not covered by warranty:  
 

Damage incurred as a result of neglect, abuse, misuse, or accident.

Wheels that have been altered or modified.

Wheels installed on vehicles over the advised weight loads.

Cosmetic defects that have occurred due to abrasive cleaning chemicals.

Discoloration due to neglect. Aesthetic defects on wheels that are mounted.

Wheels that have suffered damage from the shipping or handling process.

The wheels are refinished outside of our facility.

Driving damage such as hitting a pothole, improper tire size, re-drilling of wheels, track, drag or road course use  
 
Should a warranty issue arise, the purchaser is responsible for shipping charges back to our facility. The wheels must be properly packaged as we are not liable for any damage that happens during the shipping process. Prior to sending your wheels in for a warranty claim, you must contact us for authorization; photos are required. Once the wheels are received, if it is found to be a valid claim, we will fix the item at no cost to you and ship them back once work is complete. If it is found that the warranty claim is due to no fault of our own, the client will pay all associated costs of repair & shipping.

We are not responsible for charges associated with the dismounting of tires and only accept returns of wheels not on tires. We highly recommend keeping your OEM wheels & tires should a warranty issue arise as we will not be responsible for storage fees. Warranty is only available to the original purchaser of the product with a sales receipt.

Our wheels are not intended for track use and warranty will be void if the vehicle is tracked while using these wheels.

Before sending back the defective wheel, please contact us at sales@rvrnwheel.com to initiate the warranty process.

Chrome Finish Option Important Information

Potential Scratching: 2-piece chrome plated rims may experience scratching where screws are stressed.

Finish Consistency: While we guarantee the quality of the chrome A-side, other parts of the rim may not be perfectly consistent. This is an industry-standard practice in custom forged wheels.

Refund Policy of Chrome Wheels

By placing an order, you acknowledge and accept these conditions. Refund requests based on dissatisfaction with the chrome finish will not be accommodated.

Our Recommendation: For those seeking a flawless mirror-like finish, we recommend opting for a polished finish instead of chrome plating. The polished finish offers a more uniform and high-gloss appearance.

REFUND & RETURN POLICY

Every set of RVRN Forged wheels is manufactured on a made-to-order basis and built to each customer’s unique specifications. Our wheels are not off the shelf fitments and are intended for use only on the vehicle that they are ordered for. We will verify all specifications with you prior to manufacturing, to ensure the wheels are built to the correct specifications.

Once an order is placed, it cannot be canceled for any circumstances; your deposit is non-refundable and you are entering into a signed agreement with our company. We require a 50% deposit and the balance is due within 4 business days of your wheels being completed. If final payment is not made within this time frame, you may be subject to storage fees or the loss of your deposit and your order being sold to cover your debt. Under the circumstance in which you have received an incorrect or defective wheel due to our error, we'll pay for the return shipping costs and replace the wheel(s).

Orders which are custom-built to your unique requirements cannot be cancelled, returned, or exchanged.

All of our wheels come standard with a powdercoat finish, unless otherwise specified. It is the sole responsibility of the purchaser to confirm the shade of color they order is what they want. Photos may be edited, which may slightly change the hue of certain colors. We are happy to provide recommendations to our clients, but no guarantee is given. Wheels are not returnable solely based on not liking the way a color looks. On translucent colors, coloring may vary from one set to the next. Translucent colors are very difficult to shoot and we make no guarantee on the shading of color. The same applies for replacement wheels with translucent colors.

You can always contact us for any return question at sales@rvrnwheel.com.

WHEEL FITMENTS / TIRES / MOUNTING:

RVRN Forged Wheels are 100% made to order vehicle specific wheels. We offer many different options when placing an order to make your set unique. Our team of engineers have a database of suggested fitments for every vehicle on the road. Unless specified, your wheels will be manufactured using these specs. We are more than happy to build your wheels using the specs that you provide to us, however, please note that fitment is not guaranteed and you are responsible for any fitment issues that may arise. This includes, but is not limited to: tire sizing, body modifications and suspension modifications.

It is HIGHLY SUGGESTED that you use an experienced custom wheel shop that specializes in forged wheels when installing our product. Inexperienced tire shops may not have the proper equipment needed to properly mount your tires and may even cause damage to your wheels. RVRN Wheels is NOT responsible for any damage caused during the mounting process, this includes: scratches on the inner & outer portions of the wheel (Multi pc.) or the seal of the wheel being broken during installation (Multi pc.). Our wheels are tested for leaking issues prior to leaving our facility.

Please confirm fitment and order details prior to mounting to tires; it is required you report any discrepancies prior to mounting. Once wheels are mounted to tires, ownership is assumed by the purchaser and the wheels are considered used and ineligible for a warranty exchange under any circumstances.

Aftermarket lugs are always suggested when using aftermarket wheels. We are not responsible for improper lugs being used on your new wheels and any damage that they may cause to the finish. Lugs are not included with your order.